End-to-End Operational Support for Your ATM Network
Prosegur provides comprehensive ATM, CDM, and CRM management services that include cash replenishment, balancing, first-level maintenance, and performance monitoring — all delivered under strict SLA standards. Our solution supports nationwide ATM operations, ensuring reliability, availability, and seamless customer experience.
Cash Replenishment & Cash Management Services
Prosegur handles full cash loading and unloading for ATM and CRM machines, ensuring accurate balancing and uninterrupted cash availability. This service is designed for banks seeking secure, efficient, and cost-optimized cash logistics.
Supporting Capabilities
- High-security vault facilities
- CPC operations meeting PJPUR standards
- Real-time ATM/CRM balance monitoring
- Automated scheduling using cash forecasting
- Trained personnel and armed escorts
- Insurance protection
- PJPUR-compliant armored vehicles, cash bags, seals, and counting machines
Benefits
Secure and efficient cash replenishment and emptying for ATM/CRM.
Improved customer satisfaction through consistent cash availability.
Optimized idle cash levels to reduce unnecessary holding costs.
Lower operating costs compared to managing the process in-house.
Reduced operational and security risks through professional handling.
First-Level Maintenance (FLM)
Prosegur provides first-level technical support to ensure ATM/CRM uptime and customer satisfaction. FLM includes initial troubleshooting, receipt paper replacement, card retrieval, basic component resets, and inspection of supporting infrastructure.
Supporting Capabilities
- Real-time issue monitoring and dispatch system
- Skilled and certified field technicians
- Professional security support during on-site servicing
- Insurance coverage
- Proper tools and maintenance equipment
Benefits
Faster issue resolution for uninterrupted ATM/CRM service.
Higher customer satisfaction due to consistent machine uptime.
Lower operating expenses compared to internal maintenance teams.
Mitigation of operational and security risks.
Why Choose Prosegur for ATM/CRM Management?
Prosegur delivers a unified, SLA-driven service model that integrates cash forecasting, replenishment, maintenance, monitoring, and reporting. Our nationwide footprint, advanced systems, and experienced personnel allow banks to outsource their ATM/CRM operations without losing visibility or control — ensuring maximum uptime, higher efficiency, and reduced operational burden.
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